Frequently Asked Questions
Everything you need to know about your Gobi Heat shopping experience.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping varies by destination.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure all tags are attached and the product is in its original condition to receive a full refund.
Do you offer a warranty on your products?
Yes, all Gobi Heat products come with a one-year limited warranty that covers manufacturing defects. This ensures you receive the highest quality gear for your outdoor adventures.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your delivery progress.
Are your products machine washable?
Most of our apparel is machine washable once the battery pack is removed. We recommend using a gentle cycle with cold water and hanging the items to dry to maintain product longevity.